GemTalk Technical Support Options

Monty Williams -

Our web site,, provides access to an extensive, searchable knowledge base of information, including TechTips, bugnotes and on-line documentation.

Customers without support services can also join and post questions to the standard customer forum and to the Glass/Seaside/GsDevKit forum, which are monitored by GemTalk staff as well as by expert GemStone users.

Standard Support

Maximize your investment in GemStone by subscribing to GemStone Standard Maintenance and Support services. This service provide proactive software support and keeps you up-to-date with GemStone technological advances. GemStone Standard Maintenance and Support service includes software upgrades, as well as email, web, and telephone (business hours) support for designated technical contacts.

24 x 7 x 365 Emergency Production Down Support

Protect your production application when you invest in GemStone's 24 x 7 Emergency Production Down Support. This 24-hours a day, 7-days per week, 365-days a year service provides rapid response and immediate prioritization should you encounter a mission critical error. This added level of service beyond GemStone's Standard Maintenance and Support is a must have for all mission critical production applications.