Welcome to GemTalk Systems Technical Support!

Ask technical questions and submit help requests on this site. You can also submit a request by sending an email to techsupport@gemtalksystems.com.

Visit our website, GemTalkSystems.com, for more information on GemTalk products, recent versions of our products, documentation, bugnotes, licensing and support information, and other useful information.

Support for the GemStone/S family of products

GemTalk Systems provides world-class technical support for the GemStone/S family of products, for customers with Technical support contracts. Only registered customers can submit help requests.

Contact

In addition to using this site, you may submit help request by email: techsupport@gemtalksystems.com

Contact support by email: support@gemtalksystems.com

By phone: 800-243-4772 or
503-766-4702

Hours:

Monday thru Friday *
8 a.m. to 5 p.m. PST
* excluding GemTalk holidays

24x7 Emergency Support:

If you paid for 24x7 Emergency Production Down Support, and have a production down issue, please call the 24x7 number and submit a ticket with details and contact information.